General Conditions of Sale


We would like to offer our customers the best possible service. Whether you have questions about your orders, or you need more information about our products, please do not hesitate to contact us. You can contact us by using the contact form.

These GENERAL CONDITIONS OF SALE govern the relationship between you, the customer, and us, FT Swiss Creations SA, who owns this website (see legal notice).

Validity of the conditions of sale

These general conditions of sale are valid from the 1st of August 2017, for all sales made on the website They are published for your information and must be accepted prior to confirmation of the order. We may have to change it in the future, in which case the date of publication of the general conditions of sale is the date of their entry into force.


Prices are quoted in Swiss Francs (CHF) and US Dollars (USD). We do not accept other currencies at the moment.

Any indicated prices are gross prices, all taxes included, for deliveries in Switzerland and Liechtenstein.

Prices do not include:

  • Bank charges for bank transfers
  • Taxes and customs clearance fees for deliveries to countries other than Switzerland and Liechtenstein. To find out about these fees and taxes, please contact the competent authorities of the country of delivery.

Payment Methods


Delivery is made by Fedex. Delivery is free of charges.

Delivery duration

Parcels are sent no later than 15 days after we receive full payment for your order. Transportation times vary depending upon the country of delivery.

Cancellation of an order and right of return

Orders may be cancelled in accordance with the following conditions.

If the order has already been sent, notify us and return the goods to the address that we shall provide to you. Shipping costs will not be refunded. If your order has not yet been sent, notify us by email of your wish to cancel it. You will then be reimbursed without charge.

If you have already received your goods, you have a maximum of 14 days to return the goods, provided that the goods are in good condition.

Right of return in the event of damage

If the merchandise should reach you in a poor condition, you have 48 hours to inform us, UPON RECEIPT OF THE PACKAGE FROM THE CARRIER. Beyond such time, claims shall no longer be accepted.

In the event of a breakage, please contact us through our contact form or directly :

Email :
Tel:  41 (0) 32 933 97 66

You must return the goods to the provided address. The goods will be replaced, free of charge, to the extent that there are goods in stock.


Items are covered by a warranty for 2 years.

For more information on the warranty for your watch, see the page “International warranty” on our website.

Legal forum in the event of a dispute

In the event of a dispute, the courts having jurisdiction shall be the courts of Neuchatel.